STORE AND RETURN POLICY

listed below are the store and return policies

If you are not statisfied with our products or for any means would like to return a product, please submit an email report to our customer support email: threadsbypoly@gmail.com or through the form under the contacts page. please supply the order number, please attach pictures if there was a problem with the shipment or product.

We at Threads by Qazi only allow returns for misprinted, damaged, or defected products, to claim for a return, pictures or any sort of proof of defective items must be presented for the claim to be certified. Exceptions are allowed for some products, to find out please make a claim and reasoning for return

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Threads by Qazi reserves rights to refuse returns at its sole discretion.

THREADS official LOGO.png